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TD Bank experienced a transformative partnership with Saftech Canada for bilingual customer service. Their provision of 10 adept agents, fluent in English and French, elevated our customer support to new heights. Additionally, their IT expertise with a team of 5 and another 5 handling product recalls showcased their versatility and commitment to our needs. Saftech Canada's bilingual proficiency and diverse skill sets were pivotal in our success at TD Bank.
Hired as Senior Infrastructure and Cloud Engineer, We led the design, implementation, and management of the organization's infrastructure and cloud environments. Provided technical leadership, optimized performance, and ensured security across systems, driving innovation and efficiency while mentoring junior team members.
We spearheaded the design and deployment of complex cloud solutions, ensuring optimal performance, scalability, and security. Led initiatives to architect resilient infrastructure, implement advanced automation, and integrate cutting-edge technologies to streamline operations. Additionally, Provided expert guidance on cloud architecture best practices, performed in-depth system analysis, and developed robust disaster recovery strategies to maintain high availability and reliability.
In our previous role as a Senior Infrastructure and Cloud Engineer contract, we were responsible for designing, implementing, and managing the organization's infrastructure and cloud environments. Our duties included architecting scalable and reliable cloud solutions, optimizing performance, and ensuring security and compliance across all systems. Collaborated closely with cross-functional teams to deploy and maintain cloud-based services, leveraging my expertise to drive innovation and efficiency.
We served as a Bilingual IT and Customer Service team, providing essential technical support and customer assistance in both English and French. Our responsibilities included diagnosing and resolving technical issues, offering guidance on product usage, and addressing customer inquiries through various communication channels such as phone, email, and chat. I collaborated closely with our IT team to escalate complex technical matters and ensure prompt resolution.
Microsoft witnessed our responsibility in designing, implementing, and maintaining cloud infrastructure and supporting its organization's operations. The role involved collaborating with cross-functional teams to deploy and optimize cloud solutions, ensuring scalability, reliability, and security. Additionally, you will be responsible for automating processes, monitoring performance, and troubleshooting issues to maximize efficiency in the cloud environment. .